Privacy Policy

Last updated: January 2025

1. Introduction

AI Charmers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact details (email, phone, address)
• Company/organisation name
• Payment information (processed securely via Stripe)
• Course attendance and participation records
• Communications with us (emails, enquiries, feedback)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process course bookings and payments
• Provide course materials and support
• Send booking confirmations and course information
• Respond to enquiries and provide customer service
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers: Payment processors (Stripe), email services, hosting providers
• Professional advisors: Accountants, lawyers as necessary
• Legal requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the relevant data protection authority

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.